24/7 Emergency Support
Website outages and downtime can damage your reputation and cost you revenue, customers, and leads. Quick and effective action is important to prevent lasting damage to your business and reputation. Our first priority will be to identify and contain the issue or threat, then work towards restoring website functionality as quickly as possible.
Emergency Support Cost
The rate for emergency support is $150/hr, with a 2 hour minimum. A credit card will be required in order to begin working on your issue. We will contact you once your request is received and collect additional details (including payment method) then begin working aggressively to resolve the issue.
Emergency Turnaround Time
On average our team can respond and have most issues resolved within 1-3 hours. Like most (humans) we recharge in the evening hours and our response time may be a little slower depending on how many technicians are on-call. It is important to keep an eye on your email and phone so you can provide any details we may need to access your website or fix issues. Please have your web hosting login and WordPress admin login details readily available.