There’s no fine print or catch, we promise. Our team strives to provide the best support and highest customer satisfaction we can to our clients. For this reason we do have some guidelines on task duration and size. Feel free to submit as many tasks as you need and we are there to help.
First off, it will be ok. Our team is here to support small tasks as well as emergency accidents or malware crime scenes. Not all emergency tasks fall within our membership plans, however we do our best to ensure members are 100% supported in their digital endeavors.
BRMC relies almost exclusively on referrals from past and existing clients to grow the business. Have a friend in need? Send them our way and we will provide a monthly discount or one time credit on services. Receiving a referral is both a compliment and excellent way to say thank you – and we thank you!
To ensure everyone is happy we support small fixes and tasks. This means that if a task takes less than 30 minutes to complete it is within scope, and if it is larger or more complex it is out of scope. If you’re not sure whether your regular tasks will qualify… send us a message and we’d be happy to answer questions!
What premium plugins and services come with the Summit plan? Mario Aldayuz
BRMC has partnered up with a few excellent code shops to deliver only the best Caching, Image Optimization, SEO, and Security plugins available. These help to ensure you can submit requests not break fixes making our service even more valuable.
What is the cancellation policy? Mario Aldayuz
Members can cancel at any time after their first 90 day period by letting us know through email or the live chat. If you’re looking for a pay-by-the-job solution we’d be happy to provide a quote, just let us know!
What does 90 day minimum mean? Mario Aldayuz
During the week you can expect us to be available at reasonable hours. We are human so we like to recharge our batteries at night and on the weekends meaning we only address emergency level tasks (site broken, down, etc) during these times.
After checkout you will be re-directed to a page where you can enter your details. Once we get your WordPress details and verify your site we complete your first job request within 24-72 hours depending on your plan.
How long does it take once I submit a task? Mario Aldayuz
It is our goal to complete all tasks submitted within the allotted plan time-frame…but sometimes we like to get a jump on things so don’t be surprised if they are done faster. If things get swamped and your task is taking a little longer we will reach out and let you know why.
How does free website hosting work? Mario Aldayuz
On our higher tier options we offer free website hosting to our members – one hosting package per site membership. Why? Providing BRMC managed hosting ensures our client sites are on the most stable, most secure, fastest servers offered.
How can I get my money’s worth? Mario Aldayuz
If you submit 2-3 tasks per month then you are already getting more value than compared to hiring a freelancer. Most developers and agencies will charge $100+ per hour with a minimum of one hour billed.
Are there limits to the unlimited? Mario Aldayuz
We do our best to be fair and likewise we’ve found most of our clients do their best to be fair. Our team will support a reasonable number of tasks and if we feel you’re stretching the relationship we will let you know. If you have higher level or more serious requirements we offer a wide range of custom plans. Just hit us up on chat or by clicking here and we can evaluate the best options for you.